Version: V1.1 (04.02.2016)


Cluball SA (the “Company”) is committed to maintaining strong privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using the Cluball application via mobile or Web developed by the Company (the “App”) and/or the services provided by or through the App (the “Services”).  

For purposes of this Agreement, the terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Services. By accepting our Privacy Policy (found here: and Terms of Use (found here: you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.


We collect “Non-Personal Information” and “Personal Information”. Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes only the information which you submit to us through the registration process of the App and/ or the use of the App (as these may vary from time to time and including among others your first name, last name, e-mail address or preferences regarding sport activities).

  1. Information collected via Technology

To activate the App and the Services you only need to submit the minimum Personal Information (i.e. first name, last name and e-mail address). To use the App and the Services thereafter, you do not need to submit further Personal Information. However, in an effort to improve the quality of the App and the Services, we collect information provided to us by your browser or by our software application when you view or use the App and the Services, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the App and the Services, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing the App and the Services, both on an individual and aggregate basis. For example, the Company may use both persistent and session cookies (persistent cookies remain on your computer/device after you close your session and until you delete them):

Third-party cookies (e.g. monitoring tools, analytics tools, bug monitoring tools) can also be used by the Company to improve the quality of the services. 


  1. Information you provide us by registering for an account

In addition to the information provided automatically by your browser when you use the App, to become a subscriber to the App you will need to create a personal profile. You can create a profile by registering and entering your e-mail address, and creating a password. By registering, you are authorizing us to collect, store and use your e-mail address, your full name, your profile picture (if any) and the list of clubs you are member of in accordance with this Privacy Policy.


    1. Personal Information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our e-mail communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

    1. Non-Personal Information

In general, we use Non-Personal Information to help us improve the App and the Services and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the App and the Services. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the website of the Company (, the “Website”) so that you may opt out of the new information practices. We suggest that you check the Website periodically if you are concerned about how your information is used.


We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using the App and the Services, you acknowledge that you understand and agree to assume these risks.


You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail.   Please note that notwithstanding the promotional preferences you indicate, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.


As part of the App or the Services, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the App and the Services. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on the App or via the Services. We encourage our users to read the privacy statements of other websites before proceeding to use them.


The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary e-mail address specified in your account or by placing a prominent notice on the Website. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Website and this privacy page for updates.


If you have any questions regarding this Privacy Policy or the practices of the App and the Services, please contact us by sending an email to


Should you wish to have more information about the Company, please refer to its website